Go-live is the start. iCare, our managed support service, keeps your SAP stable, current and improving. INK is an SAP CAS (Cloud & Support) Partner, authorised to deliver managed support to SAP’s enterprise customers.
130+ dedicated AMS specialists · 24×7 offshore, nearshore and onsite · 98% P1 SLA compliance · 90% customer retention
Enhancements and new builds are delivered through our Development Factory, by the same team that supports you.
Which service do I need?
Pick what sounds most like you.
- Day-to-day SAP support with SLAs
- Every SAP release without surprises
- Basis, monitoring and cloud operations
- Enhancements and new builds
- Which support model fits us?
We suggest
iCare AMS (L1–L3)
iCare AMS: SAP support with SLAs you can hold us to
SAP CAS Partner. 130+ AMS specialists, 24x7 support, 94% first response within 30 minutes and 98% P1 SLA compliance.
Go to iCare AMS (L1–L3)We suggest
Release & Upgrade Management
Take every SAP release without surprises
SAP release and upgrade management: impact analysis, automated regression testing with Tosca and feature adoption for SAP Cloud ERP, S/4HANA and SuccessFactors.
Go to Release & Upgrade ManagementWe suggest
SAP Basis & Cloud Operations
SAP Basis & Cloud Operations: systems up, patched and fast
SAP Basis and cloud operations for on-premise, RISE with SAP, SAP Cloud ERP and BTP: 24x7 monitoring, security patching, backups, disaster recovery tests and performance tuning.
Go to SAP Basis & Cloud OperationsWe suggest
Development Factory
A development factory for your SAP enhancements and new builds
On-demand SAP and full-stack development: enhancements, RICEFW objects, Fiori apps, BTP extensions and integrations, built by INK's delivery centres.
Go to Development FactoryWe suggest
Engagement Models
AMS engagement models: support that fits how you run
Choose how INK supports your SAP: shared pool, dedicated team, hybrid onsite and offshore, or co-managed support. One SLA from L1 to L3, 24x7.
Go to Engagement ModelsExplore this area
iCare AMS (L1–L3)
iCare AMS: SAP support with SLAs you can hold us to
Learn more →
Release & Upgrade Management
Take every SAP release without surprises
Learn more →
SAP Basis & Cloud Operations
SAP Basis & Cloud Operations: systems up, patched and fast
Learn more →
Development Factory
A development factory for your SAP enhancements and new builds
Learn more →
Engagement Models
AMS engagement models: support that fits how you run
Learn more →