Whether your SAP runs on-premise, in RISE with SAP or in SAP Cloud ERP, someone has to keep it monitored, patched, backed up and fast. Our Basis and cloud operations team does that for you, 24×7, and takes on the tasks that stay with you after a move to RISE.
24×7
monitoring and alert handling
On-premise to cloud
on-premise, RISE with SAP, Cloud ERP and BTP
ISO 27001
certified information security
SAP CAS Partner
authorised to deliver managed support
Good Basis work is invisible. Users only notice it when it is missing.
What we run depends on where your SAP runs
Choose your landscape to see who looks after what, and what we take on.
On-premise
You own everything from hardware to the application. We run the SAP layer for you.
- SAP Basis administration: kernels, support packages, transports and clients
- SAP HANA database administration
- Monitoring, backups and disaster recovery tests
- Performance tuning and system refreshes
- Upgrades and conversions planned with you
RISE with SAP
SAP runs the infrastructure and technical layer. Many application-level tasks stay with you, and we take those on.
- Transport and change management
- User, role and job administration
- Application and interface monitoring
- Service requests to SAP raised and followed up for you
- Performance analysis at application level
SAP Cloud ERP and BTP
SAP runs the system. You still need someone to look after tenants, access, integrations and extensions.
- Tenant and landscape administration
- Business users, roles and access reviews
- Integration monitoring
- SAP BTP subaccounts, services and extensions
- Operations monitoring with SAP Cloud ALM
RISE with SAP: who does what?
RISE moves the infrastructure to SAP, but not every task. This is the typical split. Your contract’s roles and responsibilities document is always the final reference.
- Data centre, hardware and networkSAP
- Operating system and database patchingSAP
- Backups and restoresSAP
- Infrastructure and technical monitoringSAP
- Planning and requesting upgrades and patchesYou, run by INK
- Transport and change managementYou, run by INK
- User, role and authorisation administrationYou, run by INK
- Background job and application monitoringYou, run by INK
- Interfaces and integrationsYou, run by INK
- Raising and following up service requests with SAPYou, run by INK
A typical operations rhythm
Frequencies are agreed with you in your service plan.
Every day
- System health checks
- Background job monitoring
- Alerts handled 24×7
- Backup results checked
Every week
- Performance trends reviewed
- Growth of database and logs
- Failed interfaces followed up
Every month
- SAP Security Notes reviewed after SAP Security Patch Day
- Patches planned and applied
- Operations report for you
Every year
- Disaster recovery test
- Capacity and sizing review
- System refreshes for test systems
- Upgrade roadmap updated
What is bothering you today?
Choose the problems you recognise. We’ll show what we check and what you get, and add them to your request.
What’s included
Basis administration
Kernels, support packages, transports, clients and system settings.
Database administration
SAP HANA monitoring, tuning and housekeeping.
Security patching
SAP Security Notes reviewed, and patches planned and applied with you.
Backups and disaster recovery
Backups checked and recovery tested, not just scheduled.
24×7 monitoring
Alerts handled around the clock, with escalation to the right expert.
Performance tuning
Slow reports and transactions found and fixed.
Before and after
Basis without a partner
- One or two people who know the system
- Patches postponed because nobody has time
- Backups that have never been restored
- Problems found by users first
Basis with INK
- A team with 24×7 cover
- Security notes and patches planned and applied with you
- Disaster recovery tests, so recovery is proven
- Alerts handled before users notice
Related: iCare AMS · Release & Upgrade Management · RISE with SAP · Cybersecurity & Identity · Hire Basis engineers
Keep your SAP up, patched and fast
Tell us where your SAP runs and what worries you. We’ll start with a health check of your landscape.
Frequently asked questions
Do we still need Basis support with RISE with SAP?
Yes. SAP runs the infrastructure and technical layer, but tasks such as transports, user and role administration, job monitoring, interfaces and service requests to SAP usually stay with you. We take those on. Your contract's roles and responsibilities document is the final reference.
Which landscapes do you support?
On-premise SAP, RISE with SAP, SAP Cloud ERP and SAP BTP.
How do you handle SAP security patches?
We review the SAP Security Notes released each month, plan the ones that apply to your landscape by risk, and apply and test them.
Do you test disaster recovery?
Yes. We check backups and run disaster recovery tests, so recovery is proven, not just planned.
Is monitoring available 24×7?
Yes. Alerts are handled around the clock, with escalation to the right expert.