We work inside your most important systems, so we protect them as our own: certified management systems, secure delivery centres, governed access and support, and processes aligned with data privacy law.
ISO 27001
Information security management, including our delivery centres
ISO 9001
Quality management, with a quality gate at every project phase
ITIL 4
Service management practices, aligned with ISO 20000-1
DPDP · PDPL · GDPR
Processes aligned with the privacy laws of India, Saudi Arabia and the EU
How we protect your SAP
Six layers between your data and risk
Select a layer on the shield to see what it covers.
Layer 1 of 6 · ISO 9001 · ISO 27001
Certified management
Our quality and information security management systems are independently certified, so how we work is documented, audited and improved.
- ISO 9001 quality management
- ISO 27001 information security management
- A quality gate at every project phase
Layer 2 of 6 · ISO 27001 controls
Secure delivery centres
The centres where we build, test and support your systems work under INK’s ISO 27001 certified information security management.
- Global Delivery Services in Jaipur, Bengaluru, Noida and Hyderabad
- Certified information security controls
Layer 3 of 6 · Controlled access
Governed access
Access to your systems is controlled, changes follow a controlled change management process, and data security is audited.
- Controlled access to client systems
- Controlled change management
- Data security audits
Layer 4 of 6 · ITIL 4 · ISO 20000-1 aligned
Governed support
Support runs on ITIL 4 practices, aligned with ISO 20000-1, with every ticket tracked and measured.
- ITIL-based ticketing in Freshdesk
- A scorecard tied to your KPIs
- 98% P1 SLA compliance in iCare AMS
Layer 5 of 6 · DPDP · PDPL · GDPR
Data privacy
Our processes are aligned with the data protection laws of the markets we serve.
- India’s Digital Personal Data Protection (DPDP) Act
- Saudi Arabia’s Personal Data Protection Law (PDPL)
- The EU’s General Data Protection Regulation (GDPR)
Layer 6 of 6 · Governance and audits
Risk reduction
Proactive governance, data security audits and change management reduce risk in complex SAP landscapes.
- Proactive governance on every engagement
- Data security audits
- Change management for complex SAP landscapes
For procurement, IT and security teams
Your security questions, answered up front
The questions vendor assessments ask most. Tick the ones you need evidence for and we will send it with our full questionnaire answers.
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Q1Which security and quality certifications do you hold?
Our answerISO 27001 for information security management, including our delivery centres, and ISO 9001 for quality management.
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Q2Which data protection laws are your processes aligned with?
Our answerIndia’s DPDP Act, Saudi Arabia’s PDPL and the EU’s GDPR.
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Q3How do you control access to our systems?
Our answerAccess to client systems is controlled, changes follow a controlled change management process, and data security is audited.
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Q4Where will our systems be worked on?
Our answerIn our Global Delivery Services centres in Jaipur, Bengaluru, Noida and Hyderabad, under ISO 27001 certified information security management.
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Q5How are incidents and support managed?
Our answerOn ITIL 4 practices aligned with ISO 20000-1, with ITIL-based ticketing in Freshdesk and a scorecard tied to your KPIs. iCare AMS offers 24×7 support with 98% P1 SLA compliance.
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Q6How do you assure quality on projects?
Our answerOur ISO 9001 certified quality management puts a quality gate at every project phase.
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Beyond our own controls