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iCare AMS · Client Support

Raise and track your SAP support tickets

For INK managed-support clients. Our team works 24×7, and 94% of tickets get a first response within 30 minutes.

Support consultants working with headsets

Support portal address to be added in src/data/site.ts (supportPortalUrl)

How to get help

  1. Log a ticket in the support portal. Include the system, the steps and a screenshot.
  2. Set the priority. Use P1 only when a business-critical process has stopped.
  3. Track progress in the portal. You get updates by email at every change of status.

Urgent issues

For a P1 outage, log the ticket with priority P1 so the 24×7 team picks it up straight away. Add the 24×7 support phone number (src/data/site.ts).

Not a support client yet?

See iCare AMS, or talk to us about support for your SAP landscape.