Your questions, answered

SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud for B2B and B2C online sales, and SAP Emarsys for personalised marketing.

Yes. We integrate CX with S/4HANA, RISE with SAP and SAP Cloud ERP, so quotes, orders, prices and stock match.

Yes. You can start with sales or B2B commerce and add service and marketing later.

Yes. We migrate accounts, contacts, opportunities and history into SAP Sales and Service Cloud.

Yes, for a time. You can buy extended maintenance until the end of 2030, or move ECC into SAP's private cloud under RISE with SAP and use the SAP ERP, private edition, transition option, supported until the end of 2033. Both buy time; the move to S/4HANA still has to happen.

Greenfield is a new implementation with data migration. Brownfield converts your existing system, keeping history and custom code. Selective data transition moves chosen parts, such as certain company codes or years of data.

It depends on system size, custom code and data volume. Our readiness assessment gives you a plan and timeline before you commit.

RISE suits a conversion that keeps history and custom code. GROW suits a fresh start on SAP best practice. We help you decide in the readiness assessment.

A team of 20+ finance specialists, all Chartered Accountants, with 10+ years of finance domain experience.

Yes. We deliver legal and management consolidation with SAP Group Reporting, including landscapes of 35+ entities, intercompany elimination and multi-GAAP reporting.

Yes. We deliver finance on S/4HANA, RISE with SAP and SAP Cloud ERP public edition (GROW with SAP).

Yes. Local tax and e-invoicing, including ZATCA in Saudi Arabia and GST in India, are built into our finance designs.

Yes. Our finance team supports group reporting, planning and close processes through iCare AMS.

An SAP offering for growing companies that bundles SAP Cloud ERP (public edition), SAP best practices, SAP Business Technology Platform and learning resources in one subscription.

GROW runs SAP's public-cloud ERP with standard processes and updates managed by SAP. RISE runs S/4HANA in a private cloud, with more room to adapt processes and the option to convert an existing ECC system.

Yes. We build them as clean-core extensions with key-user tools, ABAP Cloud or on SAP BTP, to keep SAP updates simple.

GROW is a new implementation: we migrate your data, not your old system. If you need to convert ECC with its history, RISE with SAP is the route.

S/4HANA production planning and quality management, SAP Digital Manufacturing for the shop floor, and S/4HANA plant maintenance with asset performance and field service solutions.

Yes. We connect machines, sensors and shop-floor systems to SAP through SAP Digital Manufacturing and SAP Integration Suite.

Yes. We set up batch, recipe and process manufacturing for food and beverage, pharma, cement and other process plants.

Yes. Mobile maintenance and field service apps can work offline and synchronise when a connection is available.

As early as possible. We profile data quality at the start, so cleansing runs alongside design and build instead of delaying go-live.

Your business does. We set up data owners and stewards, and every cleansing step is signed off by them.

Not always. For smaller landscapes, workflows and validation in S/4HANA or SAP Cloud ERP may be enough. We recommend MDG where many systems or teams create data.

SAP Ariba for sourcing, contracts and procure-to-pay, SAP Concur for travel and expense, and SAP Fieldglass for contractors and services.

Yes. With our partner Avaali we deliver OpenText Vendor Invoice Management, with AI invoice capture, 2-way and 3-way matching and approvals.

Yes. We integrate Ariba, Concur and Fieldglass with S/4HANA, RISE with SAP and SAP Cloud ERP public edition.

Yes. INK's Unified Travel & Expense and Contingent Workforce Ecosystem apps are certified on the SAP Store.

S/4HANA Cloud private edition, its cloud infrastructure and SAP-managed technical operations, under one contract, with SAP BTP credits and business process tools.

A new implementation (greenfield), a conversion of your existing ECC system (brownfield), or a selective data transition.

Yes. Our SAP Licence & Contract Advisory helps you size the subscription and understand what you are buying.

SAP IBP for demand, supply, inventory and sales and operations planning, SAP EWM for warehouse operations, and SAP TM for transport planning and freight cost.

Yes. We integrate IBP, EWM and TM with S/4HANA, RISE with SAP and SAP Cloud ERP.

Yes. IBP, EWM and TM are among the rare SAP skills our talent team specialises in, for projects or for your own team.

Yes. We set up batch, shelf-life and cold-chain control in the warehouse and in planning, for food, beverage and pharma.

Most of them: requests and approvals, letters and certificates, personal data changes, onboarding and offboarding tasks, and visa and permit tracking.

Yes. Letters and certificates carry a QR code, so banks, embassies or other employers can check that a document is genuine. Templates can be set up in the languages you need.

SuccessFactors gives the best foundation, but our apps and workflows can also work with other HR systems through integration.

With the HR processes that take the most time or cause the most errors. We list them with you and digitise those first.

We have localised cloud and on-premise payroll for 30 countries, and our AMS team supports 30+ country payroll cycles every month.

Yes. Our Shift Rostering app integrates with biometric devices, so time and attendance flow into payroll.

Yes. We set up local rules such as wage protection files, social insurance and end-of-service calculations for the countries you operate in.

The full suite: Employee Central and payroll, recruiting and onboarding, performance and goals, learning, compensation, succession, workforce analytics and SAP Work Zone.

Yes. Turning at-risk SuccessFactors projects into successful adoptions is one of our key result areas.

Yes. We plan and deliver the move from SAP HCM to SuccessFactors, including data migration and payroll.

A talent acquisition platform for career sites, sourcing, candidate pipelines, interviews and offers. It is now part of SAP and works alongside SuccessFactors.

SAP completed its acquisition of SmartRecruiters in September 2025. Check SAP's current roadmap for SuccessFactors Recruiting; we help you decide the right timing and approach for your organisation.

We integrate it with SuccessFactors Onboarding and Employee Central, so accepted candidates become new hires without re-keying.

Yes. Short mobile applications, automated screening and self-service scheduling make volume and frontline hiring much easier to manage.

INK and WikiWorks together, as UKG certified partners with 12+ years of UKG delivery.

Yes. Our largest migration moved 36,000+ employees with 100% pay continuity.

Yes. We integrate UKG with SAP, SuccessFactors and payroll, so time data flows straight into pay.

Yes. We provide 24×7 global workforce management support.

Mainly SuccessFactors, combined with finance data from SAP and engagement data from Qualtrics or other survey tools.

In weeks, starting from our packaged People Intelligence dashboards.

Yes. We build dashboards that track workforce localisation and nationalisation by entity, level and function.

Access is controlled by role, so leaders, HR business partners and managers each see only what they should.

A business where routine work runs on its own: AI agents and automation handle standard cases, and people handle exceptions and decisions.

No. The roadmap shows how far each process should go. Some stay assisted; others can become fully autonomous with human approval.

Not necessarily. We use SAP Joule where it fits, and can also connect an enterprise AI model you already use to SAP through the Model Context Protocol (MCP).

Yes. We move SAP landscapes to RISE with SAP or your chosen cloud, and modernise the applications around SAP with containers, CI/CD and SAP BTP.

We migrate in planned waves, test each one and keep a rollback point at every step.

Not if it is planned and run well. We build a cost model before the move and right-size resources after it.

No. For each one we decide whether to rehost, replatform, refactor, replace, retire or retain it.

We assess your BW content and usage and plan a path to Datasphere and Business Data Cloud, keeping what works and retiring what is no longer used.

Yes. Business Data Cloud brings SAP and non-SAP data into one governed foundation.

SAP Integration Suite: Cloud Integration (CPI), API Management, Event Mesh and Integration Advisor, on SAP BTP.

Yes. We assess your interfaces, migrate them to SAP Integration Suite, test them in parallel and retire the old middleware.

Yes. We build e-invoicing connections such as ZATCA in Saudi Arabia, as part of our local tax and e-invoicing service.

Our iCare AMS team can monitor and support your interfaces 24×7.

SAP's AI assistant, built into SAP applications. It answers questions and carries out tasks in plain language, using your SAP data and permissions.

No. Joule fits many SAP scenarios. Where cost or flexibility matters, we can connect an enterprise AI model you already use to SAP through MCP, or combine both.

The Model Context Protocol, an open standard that lets AI models use approved tools and data safely. We use it to give AI agents controlled access to SAP.

Only if you allow it. Agents can answer only, draft actions for approval, or complete routine cases within rules you set, always with an audit trail.

See AI Agents for SAP for the agents we build, and pick the ones you would like to pilot.

INK has 8+ apps certified on the SAP Store, built on SAP BTP. Six are described on this site: Shift Rostering, Visa & Permit Tracking, Unified Travel & Expense, Contingent Workforce, Document Generation & QR Verification, and Decree & Compliance Management.

Custom logic sits beside SAP, on BTP or with ABAP Cloud, instead of inside the standard code. SAP updates then install without rework.

Our 45+ BTP specialists cover Node.js, React, UI5, Java and Cloud Integration (CPI), alongside SAP Build, Datasphere, SAP Analytics Cloud and SAP AI Core.

GROW includes SAP BTP. We use it for extensions, integration and analytics, so SAP Cloud ERP stays standard.

Yes. There is no charge and no obligation, and you keep the map whatever you decide next.

The process owner and 3–5 people who run the process day to day.

A current-state map, a list of quick wins and a future-state sketch of how the process could run on SAP best practice.

Yes. The workshop runs on-site or online.

Because automating a broken process only makes the mistakes faster. A simpler process also fits SAP best practice better, which means less customisation and smoother upgrades.

Through workshops with the people who run the process, and process mining with SAP Signavio on real system data.

End-to-end processes such as order to cash, procure to pay, record to report, plan to produce and hire to retire.

We advise, architect and deliver. The people who build your roadmap also know how to implement it on SAP, so the plan is realistic.

Yes. We compare both for your case, with readiness, total cost and a business case, and support licence and contract choices.

Yes. We design and help set up IT, finance and HR shared services, including the operating model, service catalogue and SLAs.

A current-state assessment, an agreed target state, a business case and a phased three-year roadmap with governance.

SAP's enterprise architecture management solution. It keeps a living inventory of applications, their owners, costs, interfaces and lifecycle.

Because many applications can be retired or consolidated first. That makes the migration smaller, cheaper and less risky.

Yes. We design integration architecture, API strategy and governance, and event-driven architecture on SAP Integration Suite and SAP BTP.

Yes. We design data flows, master data ownership and the right SAP Master Data Governance set-up for you.

A guided session where we run your business scenarios in a live SAP system, compare them with SAP best practice and record only the gaps that matter.

No. It is SAP's recommended approach for SAP Cloud ERP public and private edition and S/4HANA projects.

Each gap gets a decision: adopt the standard, configure, change the policy, a key-user or developer extension, or not now. Extensions follow clean-core rules.

SuccessFactors 360°, S/4HANA technical, GRC and security, and integration. We can combine them for a full landscape view.

Access to the system or data extracts, and a few short interviews with key users and IT.

No. The report is yours. You can fix quick wins yourselves and ask us for the larger changes or for iCare AMS support.

Analysing the event data your systems already record, such as when an order was created, approved, shipped and paid, to see how a process really runs.

No. We mine data from SAP ECC, S/4HANA, SAP Cloud ERP and other systems, as long as they record events.

We analyse roles and processes to count users by the licence type each one really needs, and size scope for the first phase and for growth.

Yes. We compare both for your processes and plans, including what each bundle includes and the total cost over the contract term.

Yes. We review your licences against actual use, find inactive users and assess indirect and digital access exposure.

No. We explain contract terms in plain language and support the commercial discussion. Final legal terms should be reviewed by your legal team.

Start with standard Fiori apps wherever they fit. We build custom apps only where the standard doesn't meet the need.

Yes. We design multi-language apps, including Arabic with right-to-left layouts.

Yes. We prototype and test with real users before building, so the final app fits how they work.

Yes. Mobile apps for field, warehouse and site teams can work offline and sync when a connection is available.

You can start with a small monthly capacity or a single fixed-bid package. We agree the size with you after reviewing your backlog.

Every request is sized and agreed with you before we build, so you know the effort and cost up front.

You do. All code, specifications and documentation are delivered into your systems and repositories.

Yes. Combine the Development Factory with iCare AMS and the same people build, support and improve your solutions.

Yes. We automate transports, SAP BTP deployments and regression testing, and track changes in SAP Cloud ALM.

Not always. Containers help most for apps that need to scale or release often. We recommend what fits your applications.

Yes. We build the first pipelines with your team and coach them until they can run and extend them on their own.

Portals, mobile apps and high-traffic services are often better built beside SAP. That keeps the SAP core clean and lets the apps change quickly.

Through SAP's released APIs, SAP Integration Suite and business events, never by reading or changing SAP tables directly.

Both are good choices. We recommend based on your team's skills, the libraries you need and how the service will scale.

Yes. We start with an architecture, security and code review, then improve and support the application.

SAP Cloud ERP and SuccessFactors change several times a year. Automated regression lets you test each release quickly without pulling key users away every time.

The high-volume, business-critical end-to-end processes that change often. We help you rank them by value and risk.

Yes. We keep regression packs up to date as your processes and SAP change, so they stay useful.

Yes. Our Release & Upgrade Management and iCare AMS teams can run regression for every release on your behalf.

An approach where SAP's standard code stays untouched. Custom logic is built with key-user tools, ABAP Cloud or on SAP BTP, using only released interfaces, so upgrades install without rework.

No. We keep what adds value, retire what is unused, replace what the standard now covers, and move or fix the rest.

RAP builds upgrade-safe apps and services inside S/4HANA and SAP Cloud ERP in ABAP. CAP builds side-by-side apps on SAP BTP in Node.js or Java.

No. Existing ECC and S/4HANA systems can move towards a clean core step by step, starting with a custom code assessment.

Shared pool, dedicated team, hybrid onsite and offshore, and co-managed support alongside your internal IT team.

The shared pool, where consultants across SAP modules support several customers. It suits mid-size landscapes with steady ticket volumes.

Yes. For example, a dedicated team for your core system with a shared pool for other modules. We propose the mix that fits.

One SLA from L1 to L3, a dedicated project manager, ITIL ticketing, ISO 9001 and 27001 certified processes, and 24x7 cover when you need it.

Yes. We plan a structured transition with knowledge transfer, so service levels hold during the handover.

L1 helpdesk, L2 application support and L3 expert support and enhancements, with SLA-driven resolution.

Yes, from offshore, nearshore and onsite teams.

Shared pool, dedicated team, hybrid onsite and offshore, or co-managed support alongside your own IT team.

INK is an SAP CAS (Cloud & Support) Partner, authorised to deliver managed support to SAP's enterprise customers.

No. SAP upgrades every public edition customer on its own schedule, so each release needs to be reviewed and tested before it reaches production.

We run automated regression testing with Tosca for your key processes, plus targeted tests for the areas the release changes.

Yes. We review each 1H and 2H release in your preview instance, test your configuration and integrations, and plan which opt-in features to enable.

Custom code and extensions that need changing go to our Development Factory, so fixes are ready before production is upgraded.

Yes. SAP runs the infrastructure and technical layer, but tasks such as transports, user and role administration, job monitoring, interfaces and service requests to SAP usually stay with you. We take those on. Your contract's roles and responsibilities document is the final reference.

On-premise SAP, RISE with SAP, SAP Cloud ERP and SAP BTP.

We review the SAP Security Notes released each month, plan the ones that apply to your landscape by risk, and apply and test them.

Yes. We check backups and run disaster recovery tests, so recovery is proven, not just planned.

Yes. Alerts are handled around the clock, with escalation to the right expert.

Often not fully. SAP has its own security notes, logs and settings. We make sure SAP is patched, hardened and connected to your security monitoring.

Yes. We connect SAP to Microsoft Entra ID or your identity provider for single sign-on and multi-factor authentication.

Yes. We map SAP security controls to Saudi NCA requirements, ISO 27001 and data privacy laws such as Saudi PDPL.

GRC controls who can do what in SAP. Cybersecurity protects SAP from attacks and data loss. We deliver both, and they work best together.

SAP's solution for trade compliance and customs, connected to S/4HANA. It screens partners, controls exports, prepares customs data and manages duties.

From specialist content providers, updated regularly and loaded into SAP automatically.

Often yes. SAP sends clean declaration data to your broker or customs systems, so there is less re-keying and fewer errors.

Manufacturers, distributors and any business importing or exporting regularly, especially with controlled goods or many trading partners.

A control that stops one person from completing a risky process alone, such as creating a supplier, approving its invoice and paying it.

Not always. Smaller landscapes can start with role clean-up and SoD analysis. SAP GRC Access Control or SAP Cloud Identity Access Governance help most when you have many users, systems or audit requirements.

Yes. We analyse the findings, remove or mitigate the conflicts with the business, and set up the controls that stop them coming back.

Yes. We design job-based roles for S/4HANA and Fiori, and connect SAP GRC or IAG to both on-premise and cloud systems.

From 1 January 2027 for businesses with revenue of AED 50 million or more, from 1 July 2027 for other businesses, and from 1 October 2027 for government entities. A voluntary pilot started on 1 July 2026, and the deadline for businesses with revenue of AED 50 million or more to appoint an Accredited Service Provider has been extended to 30 October 2026.

Integration of your invoicing system with ZATCA's FATOORA platform: XML invoices with QR code, cryptographic stamp and hash chain, real-time clearance for B2B invoices and reporting within 24 hours for simplified invoices. ZATCA brings taxpayers in by waves and gives at least six months' notice.

Businesses with annual turnover above ₹5 crore. Since April 2025, businesses with turnover of ₹10 crore or more must report invoices to the IRP within 30 days of the invoice date.

Usually SAP Document and Reporting Compliance, which supports e-invoicing for many countries from S/4HANA and SAP Cloud ERP, connected through SAP Integration Suite or an accredited provider where required.

Yes, often. This page summarises public announcements as of October 2026. We confirm the latest rules with you and your tax adviser at the start of every project.

SAP's solution for recording actual carbon emissions alongside financial transactions, so emissions can be reported and audited like financial data.

We design ESG data to support frameworks such as the GHG Protocol, GRI and ISSB, and regional requirements such as stock-exchange ESG disclosure guidelines in the Gulf and BRSR in India. We confirm which apply to you.

Yes. With SAP Sustainability Footprint Management we calculate product and corporate footprints from your bills of material, processes and supplier data.

S/4HANA or SAP Cloud ERP gives the best results, because emissions can be linked to real transactions. We can also start with data from other systems.

A digital adoption platform, now part of SAP, that adds step-by-step guidance, self-help and validation on top of SAP and other applications.

Yes. WalkMe works across web applications, so one approach can cover SAP and the other systems your people use.

Our WalkMe specialists author it with your process owners, and we can train your team to maintain it.

WalkMe analytics show usage, completion and drop-off for each process, and we track support tickets before and after.

At the start of the programme, alongside design. Impacts found early are cheaper to handle than resistance found at go-live.

Proven change methods such as ADKAR, adapted to your organisation and built into SAP Activate phases.

A respected person in each team who gets early access and training, supports colleagues and feeds problems back to the project.

With agreed KPIs such as usage, process compliance and support tickets, tracked after go-live with tools like SAP WalkMe analytics.

Training built around the tasks each role actually does in SAP, instead of covering every screen in a module.

Your key users know your business and stay after the project. Training them as trainers keeps knowledge in-house for future roll-outs and new joiners.

Yes. We deliver classroom, virtual and e-learning training, and mix them to fit your sites and shifts.

SAP Enable Now for simulations and guides, SuccessFactors Learning or your learning system for e-learning, and SAP WalkMe for in-app help.

Yes. We use SAP Sales Cloud and SAP Service Cloud with S/4HANA, so each dealer works from one customer and vehicle record across sales and service.

We plan parts demand and stock with SAP IBP and run parts warehouses on SAP EWM, with replenishment to dealers and workshops.

Yes. Warranty claims are processed in SAP with checks before payment, and failed parts are linked to suppliers for recovery.

Yes. We set up product classification, duty checks and customs documents with SAP Global Trade Services.

Yes. We integrate weighbridge systems with SAP, so weights flow into the delivery and invoice without re-keying.

With preventive and condition-based maintenance in S/4HANA Plant Maintenance, shutdown planning, spare parts and mobile work orders for technicians.

Yes. We set up cost tracking by plant, line and product in SAP, and energy, fuel and CO₂ reporting by plant.

Yes. E-invoices can be raised as part of dispatch, for example for India GST and ZATCA in Saudi Arabia.

Yes. We connect SAP Commerce Cloud or your current online store to SAP, so stock, prices and orders are the same in every channel.

With demand planning in SAP IBP by product, store and channel, and store replenishment based on actual sales and stock.

Yes. We measure promotion results against sales and margin in SAP Analytics Cloud, and use SAP Emarsys for personalised campaigns.

Yes. We offer pre-configured GROW with SAP processes for retail, so you start from an industry-fit system rather than a blank one.

Yes. We set up preventive and condition-based maintenance in S/4HANA Plant Maintenance and use SAP Asset Performance Management to analyse asset health and failure risk.

We use SAP Fieldglass for contractor management, with our Contingent Workforce app for vendor governance and our Visa & Permit app for crew visas and permits.

Yes. Budgets, commitments and actuals sit in S/4HANA Project System and Finance, linked to purchasing, so overruns show up early.

We secure identities and access for SAP and connected systems, set up segregation of duties with SAP GRC Access Control and automate control testing with SAP Process Control.

No. We work on the SAP side: finance and group reporting, procurement, HR, access control and security. Data from other systems can be brought into SAP reporting.

Yes. S/4HANA supports parallel ledgers for IFRS and local rules, and SAP Group Reporting handles multi-entity consolidation. We set up the reports your regulators and auditors need from that data.

With SAP GRC Access Control for role design, segregation-of-duties checks and access reviews, and SAP Process Control for controls testing and evidence.

Yes. Finance & People Intelligence gives pre-built dashboards on SAP Analytics Cloud and SAP Business Data Cloud, connected to S/4HANA and SuccessFactors.

With batch and expiry management in SAP, first-expiry, first-out picking in SAP EWM and shelf-life considered in production and stock planning.

Yes. Supplier lots are recorded on receipt and linked through production to each customer delivery, with quality results attached to the batch.

We set up recipe and formula management with recipe costing and actual cost by product and batch in S/4HANA, so you can see where costs drift from the standard.

Yes. We offer pre-configured GROW with SAP processes for FMCG, so you start from an industry-fit system rather than a blank one.

With OpenText VIM on SAP, delivered with our partner Avaali: OCR, 3-way matching and exception routing. At Wockhardt this reduced invoice processing time by 75–85%.

Yes. We set up GxP-compliant document control and archiving in OpenText for SOPs, clinical documents and quality records, linked to SAP.

No. We work on the business side of healthcare: finance, procurement, documents, HR and workforce management. We connect SAP to your other systems where needed.

Yes. With our partner WikiWorks, we implemented UKG Workforce Central for a healthcare client with complex union rules and multi-shift compliance, and we offer our Shift Rostering app on SAP BTP.

SAP S/4HANA for production planning, quality and plant maintenance, SAP IBP for planning, SAP Digital Manufacturing for the shop floor, SAP EWM and TM for warehouse and transport, and SAP Ariba for procurement.

Yes. We integrate machines, sensors and MES with S/4HANA using SAP Integration Suite, so production is tracked in real time.

Yes. We implement UKG Workforce Management with our partner WikiWorks, and our own Shift Rostering app on SAP BTP. For one manufacturer in India we unified 7 plants on UKG with 100% compliance and zero pay leakage.

Yes. We usually start with one plant or one process, prove the result, then roll out to the other sites.

Yes. We set up inventory by grade, batch and location, with lab results linked to stockpiles so stock is valued by grade.

With preventive and condition-based maintenance in S/4HANA Plant Maintenance, spare parts planning and mobile work orders for technicians.

We use SAP Fieldglass for contractor management, with our Contingent Workforce app for vendor governance and our Visa & Permit app for crew visas and permits.

Yes. We set up export screening, licences and documents with SAP Global Trade Services, linked to shipments in SAP.

Yes. In GROW with SAP, time is recorded against projects and tasks, approved by project managers and used for billing without re-keying.

Yes. Costs, time and revenue sit on the same project in SAP, so profitability is visible while the work is running. Finance & People Intelligence adds margin and utilisation dashboards for leaders.

With our Travel & Expense app on SAP BTP: policy-driven approvals across countries and entities, with expenses posted to S/4HANA against the project.

Yes. Our Talent Solutions team provides contract SAP and technology consultants, and our Contingent Workforce app helps you govern contractors and vendors.

Yes. With commitment control, purchase requests and orders are checked against the available budget before they are approved.

Yes. We use SAP Ariba for transparent sourcing and tenders, with approvals and a full audit trail.

Our Decree & Compliance app keeps decrees, circulars and renewal dates in one register. Our Document Generation app issues letters and certificates with QR codes, so they can be verified.

For Saudi clients, these outcomes connect to Vision 2030 programmes. We can show where they fit in a first conversation.

Yes. We set up project budgets in S/4HANA, so purchase orders and subcontracts show as commitments and costs post as actuals against each project and phase.

Yes. We configure progress billing to clients and progress payments to subcontractors, with retention held and released against the contract.

Yes. We set up lease and property management in S/4HANA for leases, rent billing and renewals. For GROW with SAP, we also offer a Real Estate Rapid-Start package with pre-configured processes.

With UKG Pro Workforce Management for time and attendance, delivered with our partner WikiWorks, plus our Shift Rostering, Contingent Workforce and Visa & Permit apps.

Yes. We set up maintenance plans, spare parts and mobile work orders in S/4HANA Plant Maintenance, with asset health in SAP Asset Performance Management.

With our Shift Rostering app on SAP BTP, linked to SAP SuccessFactors so hours worked flow through to payroll.

Yes. Our Visa & Permit app tracks visas and permits for every crew and staff member, so renewals are planned before documents expire.

Yes. We implement SAP Concur for travel and expenses. We also offer our Travel & Expense app on SAP BTP as an alternative to Concur.

No. We deploy SAP Joule where it fits, and we can also connect an enterprise AI model you already use to SAP through the Model Context Protocol (MCP).

SAP Cloud ERP (public and private edition), S/4HANA and SuccessFactors, through SAP's standard APIs.

Only if you allow it. Each agent can answer only, draft transactions for a person to approve, or complete routine cases within rules you set.

We use enterprise AI services and review the provider's data terms with you before anything goes live, so you know where your data goes and how it is used.

SAP's data and analytics platform that brings SAP Datasphere, SAP Analytics Cloud and AI together for SAP and non-SAP data.

In weeks, not months, because the models and dashboards are pre-built and need only minimal configuration.

Yes. SAP Business Data Cloud brings SAP and non-SAP data into one foundation.

Yes. Start with Finance Intelligence or People Intelligence, and add the other when you are ready.

INK's own SuccessFactors team: 200+ specialists, 70% associate and 30% professional certified.

Yes. We have localised cloud and on-premise payroll for 30 countries.

Yes. HR360 covers the work that is the same for every company. Fit-to-standard workshops then decide the changes that matter for your organisation.

Yes. Turning at-risk SuccessFactors projects into successful adoptions is one of our key result areas.

Our iCare AMS team supports your HR system and manages SAP's twice-yearly SuccessFactors releases.

A fixed-scope GROW with SAP implementation that starts from processes, reports and roles already configured for your industry, so your project time goes on what is specific to you.

Yes. Fit-to-standard workshops decide which differences are worth making. Changes are built as clean-core extensions, to keep SAP updates simple.

Local tax and e-invoicing are set up for your country, including ZATCA e-invoicing in Saudi Arabia and GST and e-invoice in India. Other countries are added on request.

We build Rapid-Start scope for other industries too. Tell us about your business and we will propose one.

We send a shortlist in 48 to 72 hours and mobilise people in under 2 weeks, even for rare skills.

SAP functional and technical skills, Oracle, Microsoft, Java, Node.js, DevOps, test automation, data and AI. See Hire by Skill for the full list.

We send a shortlist of screened profiles in 48 to 72 hours and mobilise consultants in under 2 weeks, even for rare skills.

Yes. We screen for experience extracting and modelling SAP data, alongside Databricks, Microsoft Fabric and SAP Datasphere.

Yes. See AI Agents for SAP and our AI readiness assessment, or ask us for a fixed-scope pilot.

It depends on where the process runs. SAP Build suits processes centred on SAP, UiPath suits work across many systems, and Power Platform suits teams working in Microsoft 365. Our architects help you choose.

Not when it is built the right way. Our developers use SAP Build and standard APIs, so the SAP core stays clean.

Yes. We provide developers and support analysts to keep existing automations running and documented.

Yes. WalkMe is one of INK's specialist skills, used to give people help inside SAP and SuccessFactors.

Yes. Our Change & Adoption team delivers organisational change management, digital adoption and training as a service.

Yes. GRC is one of the rare skill areas our talent team specialises in.

Yes. We place specialists who map controls to Saudi NCA requirements and support data privacy under Saudi PDPL, alongside ISO 27001 and GDPR.

This page covers wider cybersecurity, identity, GRC and compliance. For SAP Basis and SAP role design, see SAP Integration, Basis & Security.

Yes. Our SAP DevOps engineers automate transports, SAP BTP deployments and monitoring, alongside DevOps for your other applications.

Jenkins, GitHub Actions and GitLab CI for pipelines; Docker and Kubernetes for containers; Terraform and Ansible for infrastructure as code; and standard monitoring tools.

Yes. Engineers can work on site, remotely or from our delivery centres in India, including on-call cover agreed with you.

Many do. We screen for experience connecting apps to SAP through APIs, SAP Integration Suite and SAP BTP, including SAP CAP on Node.js and Java.

Every candidate is pre-qualified by an INK domain expert before we send their profile to you.

Yes. We can staff full squads with developers, testers and DevOps engineers, or deliver the work as a project or through an Offshore Delivery Centre.

Yes. We place managers who have delivered SAP programmes on SAP Activate, the same method INK uses on its own projects.

Yes. We provide senior programme managers to reset scope, plan and governance, and an INK Health Check 360° can give an independent view of where the programme stands.

Yes. We place Scrum Masters, agile coaches and product owners for BTP, app and data teams.

Yes. We place testers who automate SAP GUI and Fiori processes with Tosca, and test leads who run SAP release and project testing.

Yes. Our engineers build regression packs that run with each SAP Cloud ERP and SuccessFactors release. Our Release & Upgrade Management service can also run this for you.

Yes. Our performance engineers use JMeter and LoadRunner to test peak loads before go-live and busy periods.

Yes. Connecting sales, service, commerce, Ariba, Concur and Fieldglass to S/4HANA or SAP Cloud ERP is part of the skill set we screen for.

Yes. SAP CX is one of the rare skill areas our talent team specialises in.

Yes. Our Procurement & Spend and Customer Experience teams can deliver the project as a fixed scope, or we can add consultants to your team.

Yes. SAP Analytics Cloud is one of the rare skill areas our talent team specialises in, and we also source Datasphere and BW/4HANA specialists.

Yes. Our BW/4HANA and Datasphere specialists support both your current BW and the move to SAP Business Data Cloud.

Yes. Our Data & Analytics team delivers projects, including our packaged Finance Intelligence and People Intelligence dashboards.

Every candidate is pre-qualified by an INK domain expert in the same process area before we send their profile to you.

Yes. Rare SAP skills such as IBP, EWM, TM, GRC and SAC are a speciality of our talent team.

Yes. Consultants can work on site, remotely or from our delivery centres in India, and we can contract locally in our 5 countries.

Yes. Our integration specialists support your current PI/PO and move interfaces to SAP Integration Suite.

Yes. Our Basis and technical architects work on premise, in RISE with SAP and in the cloud.

Yes. GRC is one of the rare skill areas our talent team specialises in.

Every candidate is pre-qualified by an INK domain expert before we send their profile to you.

Yes. With our contract-to-hire model you work with the consultant first and can then hire them permanently.

Hire when you run your own desk and need more people or skills. Choose iCare AMS when you want INK to run support for you under SLA.

L1 service desk, L2 functional support and L3 technical support and enhancements, plus Basis and service management.

Yes, from offshore, nearshore and onsite teams, with multilingual support.

SAP Cloud ERP, S/4HANA and ECC, SuccessFactors, SAP BTP and integrations, Basis and cloud operations, and UKG with our partner WikiWorks.

Yes. Our architects design solutions on SAP Cloud ERP public and private edition, S/4HANA and SAP BTP.

Yes. We place process mining and enterprise architecture specialists for SAP Signavio and SAP LeanIX.

Yes. Our Process Reengineering & Advisory team can deliver the design as a project, starting with a Process Discovery Workshop.

They come from INK's partnership with WikiWorks, UKG certified partners with 12+ years of UKG delivery.

Yes. Our largest migration moved 36,000+ employees with 100% pay continuity at go-live.

Yes. See UKG Workforce Management under Services for implementation, migration and AMS.

SAP system integrators, consulting firms and partners who need extra consultants on their own client projects.

You do. The consultant works under your project leadership at your client. INK handles sourcing, screening, contract, payroll and support.

Non-solicitation terms are agreed in your partner contract, so your client relationship stays yours.

We send a shortlist of screened profiles in 48 to 72 hours and mobilise consultants in under 2 weeks, even for rare skills.

SAP functional and technical skills, plus Oracle, Microsoft, Java, Node.js, DevOps, test automation, data and AI. See Hire by Skill for the full list.

The consultant works for you on an INK contract first. When you are sure of the fit, you offer them a permanent role and they move to your payroll.

At the point agreed in your contract. We agree the earliest conversion date and the conversion terms before the consultant starts.

The conversion terms are agreed up front in your contract, so you know the cost before you start.

Tell your account manager during the contract period. We replace the consultant under the terms in your contract.

We send a shortlist of screened profiles in 48 to 72 hours and mobilise consultants in under 2 weeks, even for rare skills.

A team of INK people who work only for you, from INK's delivery centres in India. You direct the work; INK hires, houses, manages and governs the team.

In Jaipur, Bengaluru, Noida and Hyderabad. Our centres are ISO 27001 certified.

Yes. We screen candidates and you approve every member of the team.

Yes. We agree working hours with you, including overlap hours and 24×7 cover where you need it.

We can discuss an option to transfer the team to you as your own captive centre, under terms agreed in your contract.

INK delivers an agreed scope, with agreed deliverables and acceptance criteria, for an agreed price. INK manages the team and is accountable for the result.

From a discovery of your goals, processes and constraints. The proposal lists the scope, assumptions, plan and price.

We use a simple change process: each change is described, priced and approved by you before it is built.

Payments are usually linked to milestones and the deliverables you have accepted, as agreed in your contract.

Skilled consultants join your team on a time-and-materials basis. You direct their work; INK handles sourcing, screening, contracts, payroll and support.

We send a shortlist of screened profiles in 48 to 72 hours and mobilise consultants in under 2 weeks, even for rare skills.

Yes. You can extend, add or release people as your plans change, within the notice period agreed in your contract.

Tell your account manager. We replace the consultant under the terms agreed in your contract.

Yes. Our contract-to-hire model lets you start on contract and hire the consultant later.

We send a screened shortlist in 48 to 72 hours and deploy in under 2 weeks, even for rare SAP and technology profiles.

A domain expert pre-qualifies every candidate technically, not only a recruiter. Our 30+ technical recruiters manage sourcing from our bench, our candidate database and LinkedIn.

Skills such as SAP GRC, CX, IBP, TM, EWM, Analytics Cloud and BTP, as well as UKG, Oracle and Microsoft.

We call you the same day to confirm the brief, screen candidates with a domain expert and send a shortlist in 48 to 72 hours.

In under 2 weeks, even for rare SAP and technology skills.

Staff augmentation, contract-to-contract, contract-to-hire, a project or fixed bid, or an offshore delivery centre.

SAP Activate, SAP's own method, with an INK quality gate at the end of every phase. Nothing moves to the next phase without your sign-off.

Your project lead and functional advisors work on-site or in your time zone. Development, testing and support run from our India Global Delivery Services in Jaipur, Bengaluru, Noida and Hyderabad.

A weekly status report, a monthly steering committee and a quality gate sign-off at every phase.

110+ public and private sector clients, with 210+ projects delivered and 95% client retention.

Manufacturing and trading, professional services, energy, oil and gas, food and beverage, real estate and facilities, retail, healthcare, pharma, banking and financial services, automotive, aviation and travel, and the public sector.

Yes. Ask us and we will arrange a reference call with a client in your industry, where the client agrees.

Your people and ours design the new process together. You bring knowledge of your business; we bring SAP best practice and experience from 210+ projects.

A current-state map, a future-state design, a working system and an improvement roadmap.

With a free Process Discovery Workshop: we map one process with your team, and you keep the map whatever you decide next.

No. We build on SAP BTP, which connects to SAP ECC, S/4HANA, SAP Cloud ERP and SuccessFactors, and to non-SAP systems through SAP Integration Suite.

A process owner and two or three key users for the weekly demos and user testing, and an IT contact for access to systems and data.

We agree a roadmap to production. Our Development Factory builds it out and iCare AMS supports it after go-live.

That is a useful result too. You find out in weeks, with a small investment, instead of after a full project.

Yes. We run labs on site, remotely, or as a mix of both.

INK is an SAP Gold Partner and SAP CAS Partner, with SAP Recognized Expertise in HCM and S/4HANA, and a Preferred HCM Partner globally.

WikiWorks. Together we are UKG certified partners, with 12+ years of UKG delivery, 36,000+ employees migrated and projects in 9 countries.

Avaali. Together we deliver OpenText Vendor Invoice Management and ECM, and Velocious sourcing and supplier experience, for complete procure-to-pay.

Boutique precision: you work with senior SAP experts, not junior staff, and one team covers advice, implementation, support and talent.

Senior experts on every project, SAP Activate with an INK quality gate at the end of every phase, and ISO 9001 certified quality. We have had zero failed HR transformations in 12 years.

Yes. Start with a free Process Discovery Workshop, a Health Check 360°, a Co-Innovation Lab session or a single consultant.

Yes. We have localised cloud and on-premise payroll for 30 countries.

We run the new payroll in parallel with the old one, reconcile every difference and get sign-off from payroll and finance before go-live.

Our SuccessFactors specialists are 70% associate and 30% professional certified.

Yes. Our integration consultants connect UKG to SAP, SuccessFactors and payroll.

For SAP ECC 6.0 on enhancement packages 6 to 8, mainstream maintenance ends at the end of 2027, with optional extended maintenance at extra cost until the end of 2030. Older enhancement packages (0 to 5) left mainstream maintenance at the end of 2025.

Only for the planned cutover window. Mock conversions size that window in advance, SAP's downtime-optimised conversion options are used where they fit, and a dual landscape lets other project work continue during the move.

SAP runs the infrastructure and technical operations. Our iCare AMS team supports your business processes under SLA.

Yes. Our AI agent developers connect agents to SAP through standard APIs and the Model Context Protocol (MCP), with permissions, approvals and audit trails.

SAP tools such as the S/4HANA Migration Cockpit, SAP Data Services and SAP Information Steward for profiling, cleansing, loading and reconciliation.