Automotive dealers, distributors and component makers depend on parts in stock, busy service bays and warranty costs under control. We connect dealer sales, after-sales, parts, warranty and imports on SAP, with dashboards that show performance across the network.
Showroom to workshop
sales and after-sales on one customer record
Parts on the shelf
planned and stored with SAP EWM
Warranty in control
claims checked before they are paid
One partner
SAP CX, S/4HANA and analytics under one team
Your business, factory to forecourt
Choose any point in the network to see the problems we solve, the SAP solutions we use and the INK services behind them. Add the ones that matter to your plan.
Components
The problem
- Component schedules change faster than the plan
- Quality issues found after parts ship
What we deliver
- Production planning for components and parts
- Quality inspections linked to production
- Batch and serial number traceability
- S/4HANA PP/DS
- S/4HANA Quality Management
INK services: Manufacturing & Asset Management
Import & delivery
The problem
- Vehicle and parts imports held at customs
- Classification and duty checked by hand
What we deliver
- Import compliance and customs documents in SAP
- Product classification and duty checks
- Delivery planning to dealers with SAP TM
- SAP Global Trade Services
- SAP TM
INK services: Global Trade · Supply Chain Planning & Logistics
Parts warehouse
The problem
- Fast-moving parts run out while slow ones fill the shelves
- Pickers search for parts the system says are there
What we deliver
- Parts demand and stock planning
- Warehouse management with SAP EWM
- Replenishment to dealers and workshops
- SAP IBP
- SAP EWM
INK services: Supply Chain Planning & Logistics
Dealer sales
The problem
- Leads and quotes tracked differently by each dealer
- No clear view of vehicle stock and orders across the network
What we deliver
- Leads, quotes and orders in SAP Sales Cloud
- Vehicle stock and orders visible across dealers
- Sales linked to S/4HANA for orders and invoicing
- SAP Sales Cloud
- S/4HANA Sales
INK services: Customer Experience
Customer view
The problem
- Customers repeat their details at every visit
- Service reminders and offers sent by hand
What we deliver
- One customer and vehicle record across sales and service
- Service reminders and campaigns with SAP Emarsys
- Customer history available to every dealer
- SAP Sales Cloud
- SAP Service Cloud
- SAP Emarsys
INK services: Customer Experience
Service workshop
The problem
- Workshop bays booked on paper
- Jobs wait for parts that were not ordered
What we deliver
- Service orders from booking to invoice
- Parts reserved when the job is booked
- Technician time and job history recorded
- SAP Service Cloud
- S/4HANA Service
INK services: Customer Experience · Supply Chain Planning & Logistics
Warranty claims
The problem
- Warranty claims checked by hand, or not at all
- Supplier recovery missed for faulty parts
What we deliver
- Warranty claims processed in SAP, with checks before payment
- Failed parts linked to suppliers for recovery
- Failure trends by model and part
- S/4HANA Service
- S/4HANA Quality Management
- SAP Analytics Cloud
INK services: Customer Experience · Data & Analytics
Dashboards
The problem
- Dealer and parts reports built by hand each month
- Each dealer measures performance differently
What we deliver
- Dealer, parts and service dashboards
- One set of measures across the network
- AI agents for routine follow-ups, with approvals and an audit trail
- SAP Analytics Cloud
- SAP Business Data Cloud
- SAP Joule
INK services: Data & Analytics · AI Agents for SAP
Services for Automotive
Customer Experience
Dealer sales and after-sales service.
Learn more →Supply Chain Planning & Logistics
Parts planning and warehouse management with EWM.
Learn more →Manufacturing & Asset Management
Component and parts manufacturing.
Learn more →Global Trade
Vehicle and parts import compliance.
Learn more →Data & Analytics
Dealer and parts performance dashboards.
Learn more →Also available for every industry: GROW with SAP · RISE with SAP · ECC to S/4HANA migration · Finance · SuccessFactors & HCM · Payroll · Health Check 360° · iCare AMS · Change & Adoption · Local tax & e-invoicing · Talent Solutions
Before and after
Dealers today
- Leads and orders tracked differently by each dealer
- Parts out of stock when the job is booked
- Warranty claims paid without checks
- Reports built by hand each month
Dealers with INK and SAP
- One sales process across the network
- Parts planned and stored with SAP EWM
- Claims checked and recovered from suppliers
- Dealer and parts dashboards from SAP data
Talk to an expert about automotive
Tell us how your dealers, parts and service run today, and we’ll show where SAP closes the biggest gaps first.
Frequently asked questions
Can you connect dealer sales and after-sales?
Yes. We use SAP Sales Cloud and SAP Service Cloud with S/4HANA, so each dealer works from one customer and vehicle record across sales and service.
How do you improve parts availability?
We plan parts demand and stock with SAP IBP and run parts warehouses on SAP EWM, with replenishment to dealers and workshops.
Can you help us control warranty costs?
Yes. Warranty claims are processed in SAP with checks before payment, and failed parts are linked to suppliers for recovery.
Do you handle vehicle and parts import compliance?
Yes. We set up product classification, duty checks and customs documents with SAP Global Trade Services.