INK is a WalkMe specialist. We implement SAP WalkMe and author the content: step-by-step walkthroughs inside SAP and other apps, usage analytics that show where users struggle, and fewer support tickets after go-live, alongside SAP Work Zone as a digital HR door and AI chatbots for self-service.
WalkMe specialists
implementation and content authoring
In every screen
step-by-step guidance inside SAP and other apps
Analytics
see exactly where users struggle
Fewer tickets
help at the moment of need, not after a call
Most users don’t read manuals. They need help at the moment they are stuck, on the screen they are using. SAP WalkMe puts that help right there.
What we deliver with SAP WalkMe
Choose an area to see the problems we solve, what we deliver and the tools we use.
In-app guidance
The problem
- Users stuck on complex SAP screens
- Rarely used processes forgotten every time
- Training forgotten a week after go-live
What we deliver
- Step-by-step walkthroughs for key processes
- Field-level tips and validation
- Guidance in the user’s language
- Content for SAP and non-SAP applications
- SAP WalkMe
- Smart Walk-Thrus
- SAP S/4HANA, SuccessFactors, Ariba
The result: People complete tasks correctly, first time.
Usage analytics
The problem
- No idea where users drop out of a process
- Features nobody uses
- Training planned without data
What we deliver
- Funnels showing where users struggle
- Feature and process usage tracking
- Adoption dashboards for process owners
- Insights fed into training and design
- SAP WalkMe Insights
- Adoption dashboards
The result: Adoption decisions based on real usage.
Fewer support tickets
The problem
- The help desk flooded with how-to questions
- The same issues raised after every release
- Users waiting for answers
What we deliver
- Self-help menus inside each application
- Answers to the most common questions where they occur
- Release announcements and guidance for new features
- Ticket trends used to target new content
- SAP WalkMe
- iCare AMS
The result: Fewer how-to tickets and faster help for users.
Digital HR door
The problem
- Employees unsure where to go for HR
- Many HR systems and links
- HR teams answering the same questions
What we deliver
- SAP Work Zone as the single front door for HR
- AI chatbots for self-service
- Guidance inside SuccessFactors
- Personalised content by role and country
- SAP Build Work Zone
- SAP Joule
- SAP WalkMe
The result: One place for employees to find what they need.
Data quality at entry
The problem
- Wrong data entered into SAP
- Mandatory fields filled with anything
- Errors found later in the process
What we deliver
- Field validation and guidance at entry
- Pop-up checks before saving
- Rules aligned with your master data standards
- Error trends reported to process owners
- SAP WalkMe
- SAP Master Data Governance
The result: Cleaner data from the start.
How we deliver
Assess
Find the processes where users struggle most.
You get: A prioritised list
Design
Plan the guidance, menus and analytics.
You get: A content plan
Author
Build walkthroughs and help content.
You get: Guidance ready to use
Launch
Roll out with go-live or a release.
You get: Help inside every screen
Optimise
Use analytics to improve content.
You get: Adoption that grows
Before and after
Without digital adoption
- Manuals nobody reads
- Users calling the help desk
- Errors found later in the process
- No view of real usage
With INK and SAP WalkMe
- Step-by-step help on the screen
- Self-help inside the application
- Validation at the point of entry
- Analytics on every process
Related: Organisational Change Management · Training & Enablement · Hire SAP WalkMe builders
Put help inside every screen
Tell us which processes generate the most questions or errors. We’ll show you how WalkMe can guide users through them.
Frequently asked questions
What is SAP WalkMe?
A digital adoption platform, now part of SAP, that adds step-by-step guidance, self-help and validation on top of SAP and other applications.
Does it work with non-SAP applications?
Yes. WalkMe works across web applications, so one approach can cover SAP and the other systems your people use.
Who creates the guidance content?
Our WalkMe specialists author it with your process owners, and we can train your team to maintain it.
How do we know it is working?
WalkMe analytics show usage, completion and drop-off for each process, and we track support tickets before and after.