We prepare your people as carefully as your system: stakeholder and impact analysis, a communication plan and change champions, role-based training, and adoption KPIs tracked after go-live.
People first
stakeholder and impact analysis from the start
Champions
a change network inside every team
Measured
adoption KPIs tracked after go-live
Built in
part of the SAP project, not an afterthought
A new system only pays back when people use it well. Projects that ignore the people side end up with workarounds, spreadsheets and support tickets after go-live.
What we do
Choose an area to see the problems we solve, what we deliver and the methods we use.
Stakeholders and impact
The problem
- Nobody knows exactly who is affected, and how
- Resistance discovered at go-live
- Leaders not aligned on why the change matters
What we deliver
- Stakeholder map with influence and interest
- Change impact analysis by role and process
- Readiness assessments at key points
- Leadership alignment on the case for change
- ADKAR
- Prosci methods
- Readiness surveys
The result: No surprises about who is affected and how.
Communication
The problem
- Emails nobody reads
- Rumours filling the silence
- The same message for everyone
What we deliver
- A communication plan by audience and phase
- Messages from leaders, not just the project team
- Channels people actually use
- Feedback loops to answer concerns
- Communication plan
- Leader messaging
- Pulse surveys
The result: People know what is changing, why and when.
Change champions
The problem
- Users who only hear from the project team
- No one locally to ask
- Early problems not reported
What we deliver
- A network of change champions in each team
- Champion training and toolkits
- Regular champion check-ins
- Local feedback fed back to the project
- Champion network
- Toolkits
The result: Trusted local support for every team.
Training and readiness
The problem
- Generic training that doesn’t match people’s jobs
- Training too early or too late
- No check that people are ready
What we deliver
- Role-based training plans
- Training timed close to go-live
- Readiness checks before cutover
- Help inside the system with SAP WalkMe
- SAP Enable Now
- SAP WalkMe
- SuccessFactors Learning
The result: People ready to work on day one.
Adoption after go-live
The problem
- Workarounds and shadow spreadsheets
- Usage nobody measures
- Support tickets for simple how-to questions
What we deliver
- Adoption KPIs tracked after go-live
- Usage analytics to find where people struggle
- Targeted reinforcement and refresher training
- Lessons fed into the next release
- SAP WalkMe analytics
- Usage dashboards
The result: Real use of the system, and the benefits that come with it.
How we deliver
Prepare
Case for change, stakeholders and impacts.
You get: A change strategy
Engage
Leaders, champions and communication.
You get: People who understand why
Equip
Role-based training and in-app help.
You get: People ready to work
Go live
Readiness checks and floor support.
You get: A smooth start
Sustain
Adoption KPIs and reinforcement.
You get: Lasting change
Before and after
Change as an afterthought
- A training session the week before go-live
- One email to everyone
- Workarounds after go-live
- No one measures adoption
Change with INK
- Impacts known from the start
- Leaders and champions carrying the message
- Role-based training and in-app help
- Adoption tracked and improved
Related: Digital Adoption (SAP WalkMe) · Training & Enablement · Hire change and training experts
Make your next go-live an adoption, not just a launch
Tell us about your programme and the people it affects. We’ll show you how to bring them with you.
Frequently asked questions
When should change management start?
At the start of the programme, alongside design. Impacts found early are cheaper to handle than resistance found at go-live.
Which method do you use?
Proven change methods such as ADKAR, adapted to your organisation and built into SAP Activate phases.
What is a change champion?
A respected person in each team who gets early access and training, supports colleagues and feeds problems back to the project.
How do you measure adoption?
With agreed KPIs such as usage, process compliance and support tickets, tracked after go-live with tools like SAP WalkMe analytics.