After go-live, your SAP system has to be supported every day: tickets answered, problems fixed at the root, releases tested and small changes made. You can hire support people into your own team, or let INK run support for you through iCare AMS. Either way, you get people who have done SAP support at scale, under ITIL and real SLAs.
48–72 hours
to a shortlist of screened profiles
Under 2 weeks
to mobilise, even for rare skills
800+
consultants deployed worldwide
5 countries
where we can contract locally
Backed by INK iCare AMS, an SAP CAS (Cloud & Support) Partner
- 130+ dedicated AMS specialists
- 98% P1 SLA compliance
- 94% of tickets answered within 30 minutes
- 90% customer satisfaction
- 24×7 offshore, nearshore and onsite
The value our consultants deliver
For the business
- Users get help fast, in their language
- Fewer repeat problems, because root causes get fixed
- SAP releases adopted on time, without disruption
- Predictable support cost under clear SLAs
For IT
- ITIL processes for incidents, problems and changes
- SLA reporting you can share with the business
- Automated health checks that catch issues early
- Knowledge documented, so it stays when people move on
Choose your kind of AMS
Every support set-up is different. Pick the model that fits how much you want to run yourself.
Support staff for your team
L1–L3 analysts, consultants and service managers join your own support desk on contract.
Best for: Teams that run their own desk and need more people or skills
Build your team →Backfill and peak cover
Experienced analysts for leave, attrition, year-end, release peaks or a go-live.
Best for: Short-term gaps and busy periods
Build your team →iCare shared pool
A cost-effective pool of consultants across SAP modules, with SLA-driven resolution.
Best for: Mid-size landscapes with steady ticket volumes
See engagement models →iCare dedicated team
Named consultants who know your system, with a single point of contact.
Best for: Complex landscapes and business-critical systems
See engagement models →Hybrid onsite and offshore
An onsite coordinator with an offshore team behind them, around the clock.
Best for: Multi-country or 24×7 operations
See engagement models →Co-managed support
INK works alongside your internal IT team, sharing tickets and knowledge.
Best for: Companies keeping a core team in-house
See iCare AMS →AMS for every part of your landscape
SAP Cloud ERP (GROW)
Ticket support plus testing and adoption of each SAP release.
S/4HANA and ECC
Functional and technical support for on-premise, private cloud and RISE.
SAP SuccessFactors
HR, payroll and talent support, including the H1 and H2 release cycles.
SAP BTP and integration
Support for extensions, apps and interfaces running on SAP BTP.
Basis and cloud operations
Monitoring, patching, performance and system availability.
UKG workforce management
24×7 global WFM support with our partner WikiWorks.
Build your team
Choose the roles you need. We’ll come back with matched profiles.
Where our support teams make a difference
Move from project to support
Hand over from the implementation team to steady support after go-live.
Switch AMS provider
A planned transition from your current supplier, without a dip in service.
Extend to 24×7
Add night and weekend cover across time zones.
Reduce ticket volumes
Fix root causes, automate checks and train users so fewer tickets arrive.
Release management
Test and adopt SAP Cloud ERP and SuccessFactors releases on schedule.
Year-end and peak cover
Extra support for close, payroll year-end and go-lives.
Skills and tools
- ITIL 4
- ServiceNow
- Freshdesk
- Jira Service Management
- SAP Cloud ALM
- SAP Solution Manager
- SAP Focused Run
- Tosca
- SLA reporting
- Knowledge management
From brief to start date
Brief
Same-day call to agree the role, skills and start date.
Source
Our pre-qualified pool, the INK bench and our network.
Screen
Every candidate is tested by an INK domain expert.
Shortlist
Matched profiles in 48 to 72 hours.
Start
Mobilised in under 2 weeks, with onboarding support.
Choose how you engage
Staff augmentation
Consultants on time and materials, managed by you.
Learn more →Contract-to-hire
Try first, then hire the consultant permanently.
Learn more →Contract-to-contract
For system integrators that need subcontracted experts.
Learn more →Project or fixed bid
A defined scope delivered by an INK team.
Learn more →Offshore Delivery Centre
Your own dedicated team in India, run by INK.
Learn more →Why hire through INK
- Consultants who work to the same methods and practice leads as INK’s own SAP projects
- Every candidate screened by an INK domain expert before you see them
- A candidate pool built over 10+ years, plus the INK bench
- Rare skills found when others say they don’t exist
- Trusted by system integrators and enterprises for project ramp-ups
See who you’d get
Ask for anonymised profiles of consultants available now, with their skills, certifications and project history.
Frequently asked questions
Should we hire support staff or outsource AMS?
Hire when you run your own desk and need more people or skills. Choose iCare AMS when you want INK to run support for you under SLA.
Which support levels can you cover?
L1 service desk, L2 functional support and L3 technical support and enhancements, plus Basis and service management.
Can you provide 24×7 support?
Yes, from offshore, nearshore and onsite teams, with multilingual support.
Which systems do you support?
SAP Cloud ERP, S/4HANA and ECC, SuccessFactors, SAP BTP and integrations, Basis and cloud operations, and UKG with our partner WikiWorks.
How fast can you send profiles?
We send a shortlist of screened profiles in 48 to 72 hours and mobilise consultants in under 2 weeks.